FAQs

What do you charge for Postage and Packing?
Our postage is based on the weight of your order and we send all orders via MyHermes
Costs are:
Less than 2kg - £3.29 
2kg to 5 kg - £6.49
5kg to 10kg - £8.49
10kg to 15kg - £10.49

Don't forget that we deliver free in Little Lever for orders over £10

How soon will my order arrive?
We aim to despatch your order within 24 hours of receipt and so your sweets should be with you within 3-4 days of placing your order. However, we normally despatch orders from Monday to Friday, so please allow for this when placing your order at the end of a week.

What payment methods are accepted?
We accept payment by debit or credit card via Paypal secure payment system and we accept all major debit & credit cards. 

How do I know that my card details will be secure?
Our payments are securely handled by Paypal, a secure payment system and none of your card details are revealed to us at any time. You can rest assured that this is a highly secure method of making a payment, which is used by many businesses.

Why do I have to open an account with you to buy my sweets?
Two reasons, the first is convenience. When you return to us for your next order you will not have to re-enter your personal details and secondly, so that special offers may be mailed to you from time to time. 

Can I choose not to receive e-mails from you?
Yes, of course. If you would prefer not to receive correspondence from us. Please let us know.

How can I tell if a product contains nuts?
NUTS: All of our products are prepared in areas where nuts are present too, please be aware of this when ordering. We will also state "contains nuts" in our product description, if we know that a product definately contains nuts.

What if an item is out of stock?
On the rare occasion that an item is out of stock, we will email you as soon as possible and give you the option of delivering your order without the item or holding your order until the item is back in stock.
What if I am looking for a certain sweet and cannot find it on your website?
Let us know and we will do our best to find it for you and add it to the shop. 

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